FAQs

Q1: What constitutes a carpet cleaning emergency?

Ans: We classify emergencies as situations requiring immediate attention to prevent permanent damage – including flood incidents, severe pet accidents, or stubborn stains that worsen over time. Our Emergency Carpet Cleaning Soutbank team prioritizes these cases with same-day response when possible.

Q2: What’s your success rate for tough stain removal?

Ans: Our professional carpet cleaning Soutbank service achieves a 95% success rate on stains when treated promptly. We utilise advanced enzymatic cleaners and specialized techniques tailored to each stain type, from red wine to oil-based marks.

Q3: How does steam cleaning differ from regular cleaning?

Ans: Our carpet steam cleaning in Soutbank employs high-temperature (180°F) water extraction that sanitises while cleaning, removing embedded dirt and allergens that conventional methods leave behind. This hospital-grade process delivers superior, hygienic results.

Q4: Can you eliminate persistent pet odours completely?

Ans: Yes. Our carpet odour removal Soutbank treatment combines ozone technology with deep-cleaning to neutralise odour molecules rather than masking them. We guarantee complete odour elimination when the source is properly treated.

Q5: What upholstery fabrics can you safely clean?

Ans: Our upholstery cleaning Soutbank service handles all fabric types – from delicate silks to performance fabrics. Each piece receives customised care based on material composition and cleaning codes.

Q6: How do you protect valuable rugs during cleaning?

Ans: For rug cleaning Soutbank, we implement museum-quality techniques including pH-balanced solutions, controlled moisture levels, and proper drying procedures to preserve dyes and fibres. Each rug is treated according to its origin and construction.

Q7: What’s your recommended cleaning frequency?

Ans: We advise residential properties to schedule professional carpet cleaning Soutbank every 6-12 months, while commercial spaces benefit from quarterly maintenance. High-traffic areas may require more frequent service.

Q8: How do you minimise business disruption?

Ans: Our commercial carpet cleaning Soutbank team operates outside business hours with rapid-dry methods that allow immediate re-entry. We coordinate closely with facility managers to maintain operations.

Q9: What certifications does your team hold?

Ans: All technicians are IICRC-certified with specialised training in carpet, upholstery, and water damage restoration. We maintain the highest industry standards for all Soutbank services.